Frequently Asked Question
No Internet Connection
Last Updated 7 years ago
VPN Connection not working on POS machine? Can’t time in?
Reboots the POS computer will restart the VPN Connection
No Internet? Start with reboots the POS computer, test APPGEN, confirmed no internet. Check BELL Modem that the DSL light is on and flashing. If not Unplug the Modem wait 30 seconds, then plug the mode back in.
Once the DSL light returns and is flashing, you will have to reboot the POS machine again to collect new information from the MODEM.
Wait for the system to completely finish booting. Normally 2 minutes for the VPN to start automatically
Then Test APPGEN.
If successful then START the MAGSTAR POS APPLICATION, click on END OF DAY, and INITIALIZE PIN PAD and confirm the PIN PAD Says WELCOME/BONJOUR and you get a print out of the printer saying successful.
Please do not plug USB devices in to the POS computers, this includes PHONES, TABLETS, CAMERAS
When items like this are plugged in the SYSTEM tried to load drivers to run the devices, which can change the configuration for MSS Devices already installed and configured to run with Magstar POS Application.
DO NOT INSTALL ANY OTHER PRINTERS. Trying to install an outside printer will destroy the printer setup for Magstar.
The Desktop of the POS machine that is seen by the PUBLIC should not have pictures of any type. It should be left to the default background installed by MSS when the machine was installed.
This includes any machines that are in the public eye, including WINDOWS machines. So if your windows machine is on the sales floor and the general public can see the screen, the desktop background should be left default.
On the POS machines, if you have no internet and waiting on BELL to fix something, you can process Credit Card Sales, just not debit. You don’t not need the INTERNET to process on account sales, or cash, credit card sales.
For off line credit card sales please review the process with your RDM.
If your windows machine isn’t working after normal business hours, we don’t believe that is an major issues, and can wait till the next business day to deal with it.
POS after hours should be contacted if you are having issues with the POS APPLICATION at any point after normal business hours. If you can not get your problem resolved, then you should contact Keith and he will deal with Magstar to have the problems you are having resolved.
After Hours Contact Numbers:
POS Support: (416) 903-3103
Back Office Support: (647) 274-6499
Technical Support: (416) 450-9119
Reboots the POS computer will restart the VPN Connection
No Internet? Start with reboots the POS computer, test APPGEN, confirmed no internet. Check BELL Modem that the DSL light is on and flashing. If not Unplug the Modem wait 30 seconds, then plug the mode back in.
Once the DSL light returns and is flashing, you will have to reboot the POS machine again to collect new information from the MODEM.
Wait for the system to completely finish booting. Normally 2 minutes for the VPN to start automatically
Then Test APPGEN.
If successful then START the MAGSTAR POS APPLICATION, click on END OF DAY, and INITIALIZE PIN PAD and confirm the PIN PAD Says WELCOME/BONJOUR and you get a print out of the printer saying successful.
Please do not plug USB devices in to the POS computers, this includes PHONES, TABLETS, CAMERAS
When items like this are plugged in the SYSTEM tried to load drivers to run the devices, which can change the configuration for MSS Devices already installed and configured to run with Magstar POS Application.
DO NOT INSTALL ANY OTHER PRINTERS. Trying to install an outside printer will destroy the printer setup for Magstar.
The Desktop of the POS machine that is seen by the PUBLIC should not have pictures of any type. It should be left to the default background installed by MSS when the machine was installed.
This includes any machines that are in the public eye, including WINDOWS machines. So if your windows machine is on the sales floor and the general public can see the screen, the desktop background should be left default.
On the POS machines, if you have no internet and waiting on BELL to fix something, you can process Credit Card Sales, just not debit. You don’t not need the INTERNET to process on account sales, or cash, credit card sales.
For off line credit card sales please review the process with your RDM.
If your windows machine isn’t working after normal business hours, we don’t believe that is an major issues, and can wait till the next business day to deal with it.
POS after hours should be contacted if you are having issues with the POS APPLICATION at any point after normal business hours. If you can not get your problem resolved, then you should contact Keith and he will deal with Magstar to have the problems you are having resolved.
After Hours Contact Numbers:
POS Support: (416) 903-3103
Back Office Support: (647) 274-6499
Technical Support: (416) 450-9119